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Terms & Conditions of Work

Last updated: July 2026

These terms and conditions ("Terms") govern all work carried out by JT Glazing ("we", "us", "our") for the customer ("you"). They apply to every quotation, order and job unless we have agreed something different in writing. By accepting our quotation, paying a deposit, or asking us to start work, you accept these Terms.

1. Definitions

• "Work" — the goods and/or services in our quotation: for example the supply, installation, commissioning, servicing or repair of automatic doors, access-control systems, UPVC windows and doors, glazing, locks or fire doors.
• "Quotation" — the written price and description of the Work we provide to you.
• "Installation date" — the date on which the Work is completed and handed over.
• "Consumer" — an individual buying wholly or mainly outside their trade or business. Some sections below give consumers additional rights.

2. Quotations

Unless stated otherwise, a Quotation is valid for 30 days. It is based on the information you give us and what is reasonably visible at survey. The quoted price is fixed for the scope described, and may only be adjusted if the scope changes, if access is restricted, or if conditions are found on site that could not reasonably have been foreseen (for example concealed defects, rot, or non-standard structures). We will tell you about any such change before carrying out the extra work wherever practical.

3. Forming the contract

A binding contract is formed when you accept our Quotation in writing (including by email or message), pay a deposit, or ask us to proceed — whichever happens first.

4. Payment

For installation work, payment is taken in two equal stages:

• 50% before we place your order or order any materials; and
• the remaining 50% the day before fitting is due to begin.

Net 30 terms. Where we agree "Net 30" payment terms (invoice payable within 30 days of the invoice date), the works schedule is extended by 30 days, and a 50% deposit must be paid and cleared into our account before any works are undertaken.

For servicing, repairs and call-outs, payment is due on completion unless we have agreed otherwise in writing. Payment is due by the date shown on your invoice, using the methods stated on it. If any payment is overdue, we may suspend further work and withhold completion or delivery until payment is received, without affecting your obligation to pay. We may charge interest on overdue accounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998 where that Act applies, and recover reasonable costs of collection.

5. Price and VAT

Prices are as set out in the Quotation and are the agreed total for the Work. JT Glazing is not currently registered for VAT. Our prices therefore do not include VAT, no VAT is charged or shown as a separate amount, and we cannot issue a VAT invoice. If we become VAT-registered in the future, VAT will be itemised and charged at the applicable rate on work quoted from that point onwards; it will not be added to a price already agreed with you. If you ask for changes once the Work has been agreed, we will confirm any effect on price and timescale before proceeding with the change.

6. Access, site conditions and suitability

You agree to provide safe, clear and reasonable access to the work area at the agreed times, together with a supply of electricity and water where the Work requires it. You are responsible for obtaining any permissions needed (for example landlord, freeholder, planning or building-control consents) unless we have agreed to handle these.

Measurements. Where we survey and measure, we take responsibility for our own measurements. If you supply measurements or specifications, we rely on them, and we are not responsible for goods that do not fit as a result of inaccurate information you have given us.

Suitability. We are not responsible for the condition or suitability of the existing opening, frame, structure or surrounding building. Any remedial building work found to be necessary is not included in our price unless agreed, and may be chargeable.

Power supply. Automatic doors and access-control equipment require a suitable electrical supply. Unless we agree otherwise, providing that supply — and any electrical connection carried out by a qualified electrician in accordance with Part P of the Building Regulations — is your responsibility.

Delay or additional cost caused by access problems, unsafe conditions, or matters outside our control may affect the price and timescale.

7. Asbestos and hazardous materials

Our price and programme assume the work area is free of asbestos and other hazardous materials. If asbestos or another hazardous material is found, or is reasonably suspected, we will stop work in the affected area immediately, and it must be assessed and — where necessary — removed by a suitably qualified specialist before we continue. Any resulting delay or cost is not included in our price and is your responsibility.

8. Materials, ownership and disposal

All materials and goods supplied by us remain our property until they have been paid for in full. Risk in the goods passes to you on delivery to your premises. Unless we agree otherwise, we will remove and dispose of the old units, doors or hardware we replace; disposal of unusually large quantities of waste, or of hazardous waste, may be chargeable.

9. The installation — making good

Installation can cause minor, unavoidable disturbance around the opening — for example small cracks to plaster or render, or marks to paintwork, tiling or flooring. We work carefully and tidy up on completion, but we are not responsible for redecoration, for making good beyond a reasonable "builder's finish" ready for your own decoration, or for matching existing finishes, unless this has been specifically agreed and priced.

10. Timescales and events beyond our control

Any dates we give are estimates made in good faith. Time is not of the essence unless we have agreed a firm date in writing. We are not liable for any delay or failure caused by events beyond our reasonable control — including extreme weather, supplier or manufacturer delays, shortage of materials, transport disruption, fire, flood, illness, industrial action, or acts of government. If such an event occurs we will let you know and the time for performance will be extended accordingly.

11. Standards and compliance

We carry out the Work to the relevant standards for the trade. Where applicable this includes the safe installation and commissioning of power-operated pedestrian doorsets in accordance with BS EN 16005. Compliance certificates and registration details are available on request.

12. Fire doors and the responsible person

Where we inspect or maintain fire doors, we do so against the relevant standard at the time of our visit, and report our findings to you. Ongoing fire-door compliance, and the duty to keep fire doors in good working order, rest with the building's "responsible person" under the Regulatory Reform (Fire Safety) Order 2005 — that is not us. We are not responsible for the condition of fire doors between our visits, or for defects arising from later use, damage or lack of maintenance.

13. Guarantees by type of work

We stand behind our work. Each guarantee below runs from the date the relevant work is completed, and is subject to the exclusions in this section, the tampering rule in section 15, and payment in full. These guarantees are in addition to your statutory rights and any manufacturer warranty — they do not replace them.

• Installations (windows and doors) — workmanship guaranteed for 365 days from the Installation date. Within that period we will, free of charge, put right any defect due to our faulty workmanship. No claim under this workmanship guarantee will be accepted after 365 days from the Installation date; this does not affect your statutory rights.
• Automatic doors — the work carried out is guaranteed for 28 days.
• Servicing and maintenance — the work carried out is guaranteed for 28 days.
• Glass and sealed units — defect-only warranty. Internal condensation (misting between the panes) reported within 28 days of installation is treated as a defect and put right free of charge; after 28 days, condensation is chargeable under our own guarantee unless it is covered by your statutory rights or an applicable manufacturer warranty.
• Locksmithing — the work carried out is guaranteed for 28 days.
• Access control — the work carried out is guaranteed for 28 days.
• Manufacturer warranties on supplied products (door operators, locks, sealed units, hardware, etc.) are passed on to you for the period and on the terms offered by the manufacturer.

Our guarantees apply only once the account for the relevant Work has been paid in full. No guarantee covers: fair wear and tear or lack of reasonable maintenance and adjustment; misuse, accidental damage, forced entry or vandalism; tampering with, or unauthorised adjustment or interference with, our work or the installed system; alterations or repairs carried out by anyone other than us; problems arising from the existing building, structure or materials that were not part of our Work; or events beyond our reasonable control. Where a guarantee is voided by tampering, section 15 sets out the charges that then apply.

14. Building Regulations for replacement windows and doors

Replacement windows and external doors in a dwelling are normally notifiable under the Building Regulations. That notification can be made either through a competent-person scheme (such as FENSA or Certass) or by a building notice to your local authority Building Control, who will inspect and issue the certificate.

Before we start any Work of this kind, we will tell you which route applies to your job, who is responsible for making the notification, and whether any certificate or fee is involved — so that you know before you commit. Where the notification is your responsibility or your local authority's, we will say so clearly in the Quotation rather than leave it assumed.

This does not affect your workmanship guarantee under section 13 or your statutory rights.

15. Call-outs, tenant damage, tampering and emergencies

Powered and security systems benefit from regular servicing to keep them safe, reliable and within guarantee. Our standard call-out rate is £50, which covers attendance and initial inspection; parts, materials and any further labour are charged in addition and confirmed with you before we proceed. Rates may be reviewed from time to time — the rate we quote you before attending is the rate that applies. Call-outs that fall outside a valid guarantee are chargeable, as follows:

• Accidental tenant or third-party damage. Where we are called out to attend or repair accidental damage caused by a tenant, occupier or other third party (not tampering, and not a defect in our work), the call-out is charged — as a goodwill arrangement — at 50% of our standard call-out rate (currently £25), plus the cost of any parts and materials.
• Tampering or unauthorised interference. Where our work or the installed system has been tampered with, adjusted or interfered with by anyone other than us, the relevant guarantee is void and the call-out is charged at our full standard call-out rate (currently £50), plus any parts and repair costs.
• Emergency and out-of-hours call-outs. Emergency work — including anything booked through our Emergency 24/7 line, and any attendance outside normal working hours — is quoted individually at the time you call, based on the job, the hour and what is needed to make the property safe or secure. We will give you that price before we attend, and before any chargeable work begins, wherever practical.

We will confirm charges before carrying out chargeable work wherever practical.

16. Security — what a lock or access system can and cannot do

No lock, door or access-control system can make a property completely secure or stop a determined intruder. We install and configure security products with care and to the manufacturer's specification, but we do not guarantee that they will prevent unauthorised entry. Except where the law does not allow us to exclude liability, and subject to your statutory rights, we are not liable for burglary, theft, loss or damage resulting from unauthorised entry; this does not exclude our liability where unauthorised entry results from our own failure to carry out the Work with reasonable care and skill. You are responsible for keeping keys, fobs and access codes secure.

17. Your consumer rights and cancellation

Nothing in these Terms affects your statutory rights. If you are a Consumer, the Work is covered by the Consumer Rights Act 2015 (services carried out with reasonable care and skill; goods as described and of satisfactory quality).

Right to cancel. If you enter into a contract with us in your home or otherwise away from our business premises, or at a distance (for example online or by phone), you generally have the right to cancel within 14 days of entering the contract, without giving a reason.

Exceptions. The 14-day change-of-mind cancellation right does not apply to goods that are made to your measurements or clearly personalised — for example windows or doors manufactured to your specification — once they have been ordered or made. This does not affect your rights if goods are faulty, not as described, or not supplied with reasonable care and skill.

Starting work within the 14 days. If you want us to begin the Work (or order bespoke goods) before the 14-day period ends, you must ask us to do so in writing. If you then cancel, you must pay for any work already carried out and for any bespoke goods already supplied or made.

To cancel, tell us in writing (via the enquiry form or by email) within the cancellation period.

18. Insurance and liability

We carry out our Work with reasonable care and skill. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law. Subject to that, our total liability arising out of or in connection with the Work is limited to the price paid for the Work, and we are not liable for indirect or consequential loss.

19. Subcontracting

We may use suitably qualified subcontractors to carry out part of the Work. We remain responsible to you for Work carried out on our behalf.

20. Complaints

If anything is not right, please tell us as soon as possible so we can put it right. Contact us via the enquiry form on our homepage. We aim to acknowledge complaints promptly and resolve them fairly.

21. Data protection

We handle your personal information in accordance with our Privacy Policy and UK data protection law.

22. General

If any part of these Terms is found to be unenforceable, the remaining parts stay in force. These Terms, together with our Quotation, form the entire agreement between us and replace any earlier discussions. A delay in enforcing these Terms is not a waiver of our rights. You may not transfer your rights or obligations under the contract without our written consent. Notices may be given by email or in writing to the contact details we hold for one another.

23. Governing law

These Terms and any dispute arising from them are governed by the law of England and Wales and are subject to the exclusive jurisdiction of the courts of England and Wales.